Looking to acquire as a Customer Service Manager position and apply strengths in computer system and personal management, interpersonal communication and customer service, as well as leadership and organizational skills.
Skills
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• Team Leadership | • Problem Solving |
• Training and Development | • Friendly, Positive Attitude |
• Customer Relations | • Honest, Ethical and Dependable |
• Multitasking and Prioritization | • Microsoft Office Suite Expertise |
Experience
Customer Experience Manager / Teleperformance Inc., North Lauderdale FL
April 2008 – Present
- Demonstrate excellent service to internal and external customers by answering questions and solving problems.
- Conduct Interviews
- Collect, identify, evaluate team performance.
- Manage large group of representatives.
- Conduct role-playing activities to develop interpersonal skills.
- Identify individual and team skills gaps.
- Liase with managers and encourage on-the-job coaching (e.g. How to handle difficult client cases).
- Provide strong customer relations by assisting employees and answering questions as appropriate.
- Proven professional telephone and written communication skills.
- Ability to work independently and with a team.
- Ability to learn quickly and adapt to a fast pace production environment.
Associate Realtor / Coldwell Banker Real Estate LLC, Parkland, FL
August 2006 – November 2010
- Promoted real estate listings via social media, ads, Facebook groups, more.
- Accompanied buyers to real estate listings and helped them with evaluating the properties.
- Advised clients on market condition, prices and mortgages.
- Led the negotiation process between buyers and sellers.
Education
May 1996
Associate in Science / Palm Beach State College, Lake Worth, FL.
May 1990
High School Diploma / Spanish River High, Boca Raton, FL.
Activities
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Languages – American English & German (Native) |
General Blogging about Movies, Music and Sports. |
Traveling; have been to 20+ countries and 4 continents |